Refund policy

Refund & Return Policy

We’re here to support you with any issues related to your order. You can reach us anytime via email at rorlonbest@gmail.com.

Change of Mind

Please note that we do not offer refunds for change of mind. All items — including factory seconds — are sold as-is with a 12-month warranty. Factory seconds may have minor external cosmetic imperfections but are fully functional.

Product photos shown on our website are general reference images and may not reflect the exact condition of the item. If you’d like to see actual images or inspect a product in person, feel free to reach out via email.

Faulty Products

If your product develops a fault within the warranty period, we’ll arrange repair or replacement if required. All products must be returned to base for service — we do not offer home service for any items, including whitegoods.

Cancellations & Returns

• A 25% cancellation fee applies to all cancelled or returned orders.
• Returned items must be brought back to our store.
• If you need us to collect the item, a $150 pick-up fee will apply.

Exchanges

• The total value of the exchange must be equal to or greater than the original order.
• A $150 delivery and pick-up fee applies for exchange requests.